Frequently Asked Questions
We know shopping online comes with questions. Here are the answers to the ones we hear most often. If you don’t see what you’re looking for, just drop us a line at support@owallabottless.us.com — we’re here to help.
How long does shipping take within the United States?
For orders shipped to addresses in the US, you can expect your package to arrive in 4 to 6 business days. This timeline starts once your order leaves our warehouse, and we’ll send you a confirmation email with tracking details as soon as it’s on its way. A signature is not required for standard delivery, so your package will be left at your door or in your mailbox depending on size.
What about shipping to Canada? How long does that take?
If you’re ordering from Canada, delivery usually takes 7 to 10 business days. Shipping costs and any applicable duties or taxes will be calculated at checkout, so there are no surprises when your package arrives. We use reliable carriers who provide end-to-end tracking for all Canadian orders.
What is your return policy?
We offer a 30-day return window from the date your order is delivered. If something isn’t right, let us know within that timeframe and we’ll send you a prepaid return shipping label — so returning an item won’t cost you a thing. Once we receive the package and check it over, refunds are processed within 3 to 5 business days and go back to your original payment method. Please note that items that have been opened, used, or are personal in nature (like certain apparel or hygiene products) may not qualify for return. We’ll always let you know upfront if there are any restrictions on a product before you buy.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards that carry a Visa or Mastercard logo. You can also pay using PayPal and Shop Pay. Your payment information is encrypted and processed securely — we never store your full card details on our end.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to follow your package’s journey. You can also log into your account on our site anytime to see the latest status. If you checked out as a guest, just use the tracking link from your shipping confirmation email. Tracking usually updates within 24 hours of the package leaving our warehouse.
How do you handle product quality issues or defects?
We stand behind everything we sell. If you receive a product that’s damaged, defective, or not what you ordered, contact us within 30 days at support@owallabottless.us.com with your order number and a few photos of the issue. We’ll make it right — whether that means sending a replacement or issuing a full refund, including return shipping if needed. We inspect our inventory regularly and work closely with suppliers to keep quality consistent, but if something slips through, we want to hear about it.
Is my personal information safe when I create an account?
Absolutely. Your privacy matters to us. When you create an account with PUREVANT, we only ask for the info we need to process and deliver your orders — your name, email, shipping address, and payment details. We use secure encryption (SSL) to protect your data, and we never sell or share your personal information with third parties for their own marketing. You can review or delete your account information at any time by logging in or emailing us. We follow GDPR and CCPA guidelines, so your rights regarding your data are fully respected.
How do I find the right size or fit for clothing and accessories?
We know sizing can be tricky, especially when shopping online. That’s why every apparel item on our site includes a detailed size chart with measurements in inches and centimeters — just check the product page before you add something to your cart. If you’re between sizes, we usually recommend going up for a more relaxed fit. For shoes and accessories like belts or hats, the product description will include specific sizing notes. And remember, if something doesn’t fit right, our 30-day return policy has you covered.
Any tips for taking care of the things I buy from your store?
Sure! For most clothing and textiles — like towels, bedding, and shirts — washing in cold water and drying on low heat helps them last longer and keeps colors from fading. For electronics accessories (cables, chargers, cases), avoid bending or pulling at sharp angles and unplug by gripping the connector, not the cord itself. Kitchen tools and home goods are usually fine with a simple wipe-down or hand wash; check the product description for specific care instructions since materials vary. When in doubt, treat your items like you’d treat something you already own and love — gentle care goes a long way.
Do you offer any warranty on your products?
Yes. Most items we sell come with at least a 30-day warranty against manufacturing defects — that means if something breaks or fails due to a flaw in materials or workmanship, we’ll cover a replacement or refund. Some products from trusted brands carry longer manufacturer warranties, and we’ll always note that on the product page if it applies. If you run into an issue beyond the return window, just email us and we’ll handle it case by case. We’re reasonable people and we want you to be happy with your purchase.
Still have a question? Reach us at support@owallabottless.us.com or write to us at:
PUREVANT
4400 N Scottsdale Rd, Suite 100
Scottsdale, AZ 85251